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Shipping & Handling
All items are shipped with
100% insurance coverage only if the below guidelines are followed:
Since freight shipments are quite
different than UPS, FedEx or USPS shipments, we want to make sure that our
customers understand the shipping procedures to avoid surprises at the time of
delivery. The trucking company will contact you to set up a delivery
appointment.
It will be an estimated time window of about 2-5 hours.
All deliveries occur Monday -
Friday during regular business hours.
It is important to keep your scheduled appointment. If you miss the scheduled
appointment, the driver will need to reschedule the delivery from the local
terminal and they will charge you a redelivery charge.
Shipping is normally 10 business days on most games and 20 - 25 business
days for pool tables. These shipping schedules are estimates only.
Once the shipment reaches your
delivery address:
The item(s) will be delivered from the rear of the truck at your address. You will
be required to accept and remove the merchandise from the rear of the truck. The
freight company will NOT take it inside.
Because oversized items are heavy and often
difficult to handle, we strongly recommend that you have help available to
remove the product from the truck and move it to its final location.
Before you sign for the shipment:
Before you sign for the delivery, it is important to inspect the packaging
for any potential damage that may have occurred while in transit. Please keep in
mind that it is normal for the packaging to show some wear.
Please inspect your shipment once the item arrives:
If there is any visible damage or if any cartons are missing refuse delivery
and contact us immediately. We will immediately arrange a new item to be
shipped to you. Any damages must be reported to Birmingham Vending within 5 days
of receipt of goods.
If you take claim of the item(s), you the customer are responsible for all return
shipping charges.
If any minor damage has occurred that you believe can be replaced with parts,
note damage on delivery receipt and accept item.
If you are unable to fully inspect entire contents upon delivery, you must write
"SUBJECT TO FURTHER INSPECTION" on delivery
receipt. This insures we are able to file a proper cancelled damage claim with
the carrier.
If the driver does not allow you to sign the delivery receipt in the above
mentioned procedures, refuse delivery and call us.
Deliveries that are signed free and clear of
damages will be the recipient's responsibility, no exceptions.
Shipping Instructions & information page
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